Language access is the set of services that let people who don't speak English well use a government agency on equal terms: free interpreters, translated documents, and a way to complain when that fails. At TLC it is written down in the agency's Language Access Implementation Plan, last updated June 7, 2024. The plan says information you need to get or keep a TLC license is translated into the 10 citywide languages designated by Local Law 30 of 2017.
What it means in practice
The plan and TLC's Language Access page describe these services:
- Free interpretation in person at TLC offices, on the phone, by email and in letters. Signs at public offices say "Point to your language. An interpreter will be called." in 24 languages.
- Translation of essential licensing guides, forms, applications and checklists, industry notices, and the exams and renewal course, into the 10 Local Law 30 languages. Emails to licensees also go out in Punjabi.
- A complaint channel: the Language Access Coordinator (Jin.Moon@tlc.nyc.gov) or 311. TLC says complaints can be anonymous and are accepted "regardless of your immigration status."
Why it matters for TLC drivers
Licensing, summonses and rule changes all reach you as English paperwork first. Language access is your right to have TLC explain them in your language without paying for it. If you need help at the Long Island City office or on the phone, ask for an interpreter by naming your language. The plan allows family members or friends to interpret only on simple issues that need a quick answer. For anything more complex, such as a license problem, you can ask for TLC's free interpreter.
Common mix-ups
- Not every service is in every language. The plan lists TLC exams among translated documents, but PSI's exam booking offers 7 languages: English, Bengali, Urdu, Simplified Chinese, Russian, Arabic and Spanish. See what's on the TLC exam.
- The website's "Translate" button is not official. TLC warns that machine translation "should not be relied upon for vital information."
- OATH hearings are separate. Summons hearings are run by OATH, not TLC; see interpreters at OATH hearings.
- It doesn't change license requirements. For example, you still need a DMV chauffeur's license (Class E).
For the full matrix of what exists in which language, read TLC in your language. Immigrant applicants should also see the immigrant drivers guide.
Frequently asked questions
What does language access mean at TLC?
TLC's commitment, under its Language Access Implementation Plan and NYC's Local Law 30 of 2017, to serve people with limited English proficiency: free interpretation in person, by phone and in writing, and translation of the information needed to get or keep a TLC license.
Is a TLC interpreter free?
Yes. TLC's Language Access page says it provides free interpretation services. Its plan says its phone interpreter vendor covers over 240 languages.
How do I complain if TLC didn't help me in my language?
Email TLC's Language Access Coordinator at Jin.Moon@tlc.nyc.gov, or call 311 / 212-NEW-YORK (212-639-9675). TLC says you can complain anonymously and regardless of your immigration status.
Sources
Last reviewed against the official sources on .
- TLC: Language Access nyc.gov
- TLC Language Access Implementation Plan (last updated June 7, 2024) nyc.gov
- TLC/PSI Candidate Information Bulletin (exam languages) nyc.gov
Spotted something out of date? Tell us and we'll check it against the official source.
TLC Help is not a law firm and is not affiliated with the NYC Taxi & Limousine Commission or OATH. Explanations on this site are general information, not legal advice. Legal representation is provided by independent attorneys and OATH-registered representatives in our network.