Someone Called Saying They're Uber Support: What to Do

Short answer: hang up. It is not Uber. Uber says it "will never call, text, or email you to request your password, verification code, or banking details" (Uber). A code that just arrived by text is the key to your account; whoever has it can log in as you and redirect your earnings. If you are not sure, end the call and contact Uber yourself through the Driver app or help.uber.com.

If you already shared the code, don't panic, but act in the next few minutes. The steps are below.

Why the call sounds real

Uber warns that scammers use "refined techniques to sound like a real Uber employee" and contact as many people as possible, hoping someone takes the bait. They may already know your first name, your car or your city. They may say your account will be deactivated, that a bonus is waiting, or that they are "verifying" something. None of that changes the rule: real support never needs your code.

Uber also tells drivers to never "add someone else's credit or debit card to your account." A caller who asks you to add a card, or to change where your pay goes, is running the same scam.

What to do right now

If you already gave the code or password

Work through this list in order, using only the official app or website:

1. Change your password and choose one you don't use anywhere else (Uber's own advice).
2. Check your payout method. Make sure the debit card or bank account for your earnings is still yours. If earnings already went somewhere else, see my app earnings went to someone else's card.
3. Report it to Uber through the Driver app or help.uber.com, with the time of the call and the caller's number.
4. Call your bank if you gave any card or bank details, and ask them to block the card.
5. Keep evidence: a screenshot of your call log and any texts.

Never let anyone else drive on or log into your account, even a friend who "only needs it for a day" — that creates TLC and app problems of its own; see can someone else use my Uber account.

When TLC can help

If the scam goes beyond your app account — someone uses your TLC license, your name or your documents, or another licensee takes your money — contact TLC's Driver Protection Unit at DriverProtection@tlc.nyc.gov. TLC's Owner/Driver Resource Center FAQ lists "acts of identity theft" among the complaints the unit investigates, along with unpaid trip earnings and withheld deposits (DPU). If you think someone is driving under your license, read someone is using my TLC license.

Online fraud can also be reported to the FBI's Internet Crime Complaint Center at ic3.gov.

Same trick, different disguise

The same pattern shows up as fake toll texts ("pay now or be fined") and pushy health-plan offers. Our guide to scams targeting NYC drivers lists the red flags, and is the NY Toll Services text a scam covers the toll version. If the stress of losing money is getting to you, free counseling is available — see mental health help for NYC drivers.