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It depends on the vehicle. In a yellow taxi you may use one phone with an e-hail app, besides the taxi's own Technology System. In an FHV (app or base car) you may use one or two mounted devices for dispatches on top of your base's dispatch equipment — two only if your base's own equipment cannot take dispatches from other bases. Every allowed device must be mounted, not hand-held, and while moving you may use only voice or one-touch buttons. The limits are in TLC rule §80-22.
Why the count matters: it decides what "use" means
TLC's cell phone rule, §80-14(g)(1), bans using an electronic communication device while the vehicle is moving. TLC defines "use" broadly in §80-03(c)(8): operating any function of the device, or even having a hands-free device in or near your ear. You may use a phone only while the vehicle is lawfully standing or parked.
There are two carve-outs:
- Using a device in the way §80-22 permits — the right number of devices, mounted, voice or one-touch — is not "use" under the cell phone rule.
- For FHV and green cab drivers, a short business call with your base about a dispatch is not "use" if it is on a two-way radio or a mounted device, by voice or one-touch.
So a third phone, a phone in your hand, or scrolling and typing on a mounted phone can turn a $100 equipment issue into a cell phone charge.
The suspension for 80-14(g)(1) is deferred for 60 days and does not take effect if you complete the Distracted Driving Portable Electronic Device Course in that time; the course is required within 60 days after a conviction in any case (§80-14(g)(2)). Points count toward the Persistent Violator Program.
Emergencies
There is one more defense in the cell phone rule. Under §80-14(g)(3), you can defend a charge if all of these are true: you were calling an emergency response operator, you were reporting an imminent threat to life or property, you could not safely stop to make the call, and you have documentary proof of the call. Keep a record (for example, your phone's call log) if you ever call 911 while driving.
Practical setup
- Mount every device you use for work in a fixed holder before you start the shift.
- Turn on auto-accept or voice features where the app allows, so a single tap or voice command is enough.
- Pull over to a legal spot to message passengers, change settings or navigate in detail.
- Dashcams are a separate question with their own rules — see dashcams in TLC vehicles.
For the full cell phone rule and defenses, read the TLC cell phone rule guide. App drivers will find more in rules for Uber and Lyft drivers.
Frequently asked questions
Can I run Uber and Lyft on two mounted phones at the same time?
Rule 80-22(h) allows an FHV driver up to two mounted devices for accepting dispatches only when the dispatch equipment required by the driver's base cannot accept dispatches from other bases. If it can, the limit is one extra device. Check with your base which case applies to you.
Can I tap my phone while driving to accept a trip?
Only on a device the rules allow, mounted in a fixed position, using voice or one-touch pre-programmed buttons. Anything more, or using a hand-held phone, is use of an electronic communication device under 80-14(g)(1).
Is a Bluetooth earpiece allowed?
No. TLC's definition of using an electronic communication device includes having a hands-free device in or near the ear (§80-03(c)(8)).
What is the fine for too many devices?
$100 if you plead guilty before a hearing and $150 if found guilty after one, under 80-22(f), (g) or (h). The cell-phone-use charge under 80-14(g)(1) is much higher: $250 or $350, points and a deferred suspension.
Sources
Last reviewed against the official sources on .
- TLC Rules, Chapter 80: Drivers (§80-03(c)(8), §80-14(g), §80-22) nyc.gov
- NYC Open Data: OATH Hearings Division Case Status (jz4z-kudi) data.cityofnewyork.us
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TLC Help is not a law firm and is not affiliated with the NYC Taxi & Limousine Commission or OATH. Explanations on this site are general information, not legal advice. Legal representation is provided by independent attorneys and OATH-registered representatives in our network.