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E-hail application providers

Chapter 78 holds the rules for companies licensed to run e-hail apps that let riders hail yellow and green cabs by smartphone, including conduct rules (§78-20). It is still in force.

§78-20(K)Current rule19 charges · 2019–2026

E-hail app company didn't cooperate with the TLC

Rule 78-20(k) requires a TLC-licensed e-hail app provider (an app that lets riders hail yellow or green cabs) to answer and comply as directed with all TLC questions, communications, notices, directives and summonses, and to produce its TLC license and other required documents whenever the TLC asks. It is charged to the app company, not to drivers.

Fine (published)
$250 fine and suspension until compliance. Personal appearance required.

35 RCNY §78-20(k)TLC Rule Book, Chapter 78 – E-Hail Application Providers

Fines and points are shown only where they were checked against the official penalty text. Counts come from NYC Open Data — OATH Hearings Division Case Status; some dates in that data are entry errors. Look up your summons to see the charges on it, or scan it for a plain-English explanation.

TLC Help is not a law firm and is not affiliated with the NYC Taxi & Limousine Commission or OATH. Explanations on this site are general information, not legal advice. Legal representation is provided by independent attorneys and OATH-registered representatives in our network.