Who to Contact at TLC: Emails & Phones by Problem

TLC has a separate email inbox for almost every kind of problem, so pick the one that matches yours before you write. Use LicensingInquiries@tlc.nyc.gov for license and application questions, (718) 391-5501, option 2 to check a license status, Settlements@tlc.nyc.gov to plead guilty before a hearing, and PaymentPlans@tlc.nyc.gov to pay fines in installments. The full list, by problem, is below.

One thing TLC does not handle: the hearing itself. TLC summons hearings are run by OATH, a separate city agency. Your summons tells you when and where the hearing is.

Find the right inbox

When you write, put your TLC license number (or application number) and your full name as it appears on the license in the first line, and the summons number if there is one. Attach documents as PDFs or clear photos. Send one email to the right inbox rather than the same email to several, because duplicates can slow things down. TLC says, for example, that duplicate transfer requests won't be reviewed.

A short email that answers itself works best. For example:

Subject: Application [number] – medical form uploaded, still shows missing

My name is [full name], TLC driver license application [number]. TLC UP still lists "Expired Medical Form" as missing. I uploaded a new form dated [date] on [date]. A copy is attached. Please confirm it was received. My phone number is [number].

Keep a copy of every email you send and every reply. If a deadline is close, say so in the first line. If you are emailing about a summons, also note the hearing date, because that deadline belongs to OATH, not TLC.

Check TLC UP before you write

Many questions don't need an email at all. TLC UP, TLC's self-service portal, is open 24 hours a day. It shows your license status and expiration date and, depending on the license, your drug test schedule, vehicle insurance dates and last inspection. TLC's how-to guide also describes sections for open summonses, suspensions and settlements, each with a "More Info" button explaining what to do next. Applicants can see every missing requirement and upload documents there. If TLC UP already answers your question, you save days of waiting.

Email, phone or visit?

• Email is best for anything that needs a document: a missing requirement, an insurance update, a settlement or payment plan request. You get a written record of what you sent and when.
• Phone is best for a quick status check: (718) 391-5501, option 2.
• A visit is needed for a few things only, and you need an appointment for licensing services. Replacing a lost driver license card is one of them. You cannot renew a driver license in person. TLC says renewals can only be made online, through LARS and TLC UP.
• Moving? Don't email your new address. TLC's driver FAQ says to update it online in LARS. This matters because TLC sends notices to the address on file, and rule 80-04(i) lets the city serve legal notices there. See TLC legal notices and your mailing address.

Which one is my problem?

Offices and hours

Long Island City (licensing and payments): 31-00 47th Avenue, 3rd floor, Long Island City, NY 11101. Open Monday to Friday, 8am to 4pm (TLC Locations):

• Licensing appointments 8am–4pm. Arrive no more than 15 minutes early. Book at wb-nytlc.qmatic.cloud.
• Cashier (payments) 8am–4pm.
• Settlement requests 8am–1pm. Payment-plan requests 8am–3pm.
• At the time we checked, TLC said masks were still required for visitors to this facility.
• Trains: 7 to 33 St–Queens Blvd; E, M or R to Queens Plaza; G to Court Square.

Woodside (inspections): 24-55 BQE West, Woodside, NY 11377. Licensee information hotline (718) 391-5501, inspections (718) 267-4559.

Manhattan (Commissioners, External Affairs, Policy): 33 Beaver Street, New York, NY 10004, by appointment only. This is also TLC's mailing address on the Contact page.

For what to bring and how a visit works, see our Long Island City office guide.

2026 closings still ahead (as of October 12): Tuesday, November 3 (Election Day); Wednesday, November 11 (Veterans Day); Thursday, November 26 (Thanksgiving); Friday, December 25; and Friday, January 1, 2027.

Help in your language

TLC says it provides free interpretation and translated materials about getting and keeping a license. If you didn't get service because of the language you speak, you can complain to TLC's Language Access Coordinator, Jin Moon (Jin.Moon@tlc.nyc.gov), or through 311 (212-639-9675). You don't have to give your name, and TLC says you can complain regardless of immigration status (Language Access). It helps to say what happened, when, who you spoke to, which office or phone number, and your language.

Victim services and safety

TLC's Driver Resources page says its victim services help drivers who were verbally or physically attacked. They can connect you to the NYS Office of Victim Services (medical bills, counseling, lost wages), help you file police reports or hate-crime complaints, and help with discrimination complaints at the NYC Commission on Human Rights. Report to inclusion@tlc.nyc.gov. If you are in danger, call 911 first.

Help outside TLC

• Free legal hotlines listed by TLC: City Bar Justice Center (212) 626-7383, Legal Services NYC (917) 661-4500, Legal Aid Society (212) 577-3300. See free legal help for NYC drivers.
• TLC Owner/Driver Resource Center: free financial counseling, legal services, health resources and benefits help, by appointment at portal.driverresourcecenter.tlc.nyc.gov.
• Drug test appointments: LabCorp (800) 923-2624.
• Toll bills and E-ZPass are not TLC matters. See which agency issued my E-ZPass and toll payer advocate help.
• Hearings are at OATH. Read what to expect at an OATH phone hearing.

Not sure which of these fits? Our driver help finder walks you through it.

Contacts copied from TLC's website on October 12, 2026. Phone numbers and emails can change; check TLC's Contact page before you rely on one.