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218 results in Questions · page 9 of 11

  1. QuestionsIs There a Union for Uber Drivers in NYC?Yes, you can join NYTWA or the IDG. But no union has a contract with Uber or Lyft that sets your pay. What joining gets you, what it costs, what it can't do./questions/is-there-a-union-for-uber-drivers-nyc Driver rights
  2. QuestionsMust I Enroll in Drivers Benefits Before I Get Hurt?Yes. Black Car Fund disability, critical illness and $100,000 death benefits pay only if you enrolled first. Which ones need it, timing rules, how to enroll./questions/enroll-drivers-benefits-before-injury Pay & fees
  3. QuestionsMust the TLC Inspector or Passenger Come to My Hearing?Not always. A sworn summons can be evidence on its own. But TLC must produce a complaining witness whose credibility matters. Here is how the rules work./questions/does-the-tlc-inspector-have-to-come-to-my-hearing OATH hearings
  4. QuestionsMy App Earnings Went to Someone Else's CardPayouts moved to a card you never added? Secure the account, report it inside the app, file a police report, and know when TLC's Driver Protection Unit helps./questions/uber-earnings-sent-to-someone-else Safety & points
  5. QuestionsMy Base or Fleet Didn't Pay Me for a Trip: What Now?Unpaid for trips you drove? Gather your trip records, ask in writing, then file with TLC's Driver Protection Unit. Small claims and the anti-retaliation rule./questions/my-base-didnt-pay-me-for-a-trip Driver rights
  6. QuestionsMy Fleet Won't Return My Security DepositTaxi owners must return a lease deposit within 30 days and itemize deductions; FHV leases must set a return date of 30 days or less. How to get yours back./questions/fleet-wont-return-security-deposit Driver rights
  7. QuestionsMy Name Is Different on My Documents: Will TLC Reject Me?TLC says your first, middle and last names must be exactly the same on all documents. Fix Social Security first, then the DMV, then apply. Checklist inside./questions/name-different-on-documents-tlc Licensing
  8. QuestionsProbation or Parole Letter for a TLC ApplicationTLC wants a status letter on official letterhead from your probation or parole officer saying you comply with your terms. What to ask for and how to upload./questions/do-i-need-a-probation-letter-for-tlc-license Licensing
  9. QuestionsSomeone Called Saying They're Uber Support: What to DoA caller says they're Uber support and wants the code just texted to you. It's a scam: hang up. What to do if you already shared it, and where to report it./questions/caller-says-they-are-uber-support Safety & points
  10. QuestionsSomeone Is Using My TLC License or IdentitySummonses for trips you never drove? Report it to TLC's Driver Protection Unit and the police, and answer any TLC affirmation. Why fast action matters./questions/someone-is-using-my-tlc-license Safety & points
  11. QuestionsTaxi Broke Down: Do I Still Pay the Full Lease?No. If the cab is out of service through no fault of yours, TLC rule 58-21 says the owner must pro-rate your lease. What counts and how to get money back./questions/taxi-broke-down-do-i-pay-full-lease Driver rights
  12. QuestionsTaxi WAV Drivers: The $77 Weekly Credit ExplainedIf your taxi owner gets TIF money for a wheelchair-accessible cab, rule 58-21 cuts your weekly lease by $77. Who qualifies, receipts, what to do if missing./questions/what-is-the-77-dollar-wav-credit Driver rights
  13. QuestionsTLC License and Child Support: The Clearance LetterTLC flagged your child support record? Get current, then get a clearance letter in person that names TLC. It is valid 30 days, so upload it in TLC UP fast./questions/do-i-need-a-child-support-clearance-for-tlc-license Licensing
  14. QuestionsTLC License Not Received in the Mail: What to DoTLC license card never arrived? Wait 10 business days from the mailing date in TLC UP, then book an LIC appointment. Free replacement within 60 days./questions/tlc-license-not-received-in-mail Licensing
  15. QuestionsTLC License vs TLC Plates: What's the Difference?A TLC driver license is for you; TLC plates go on a car with its own FHV vehicle license. Who needs which, how long each lasts, and driving without plates./questions/what-is-the-difference-between-tlc-license-and-tlc-plates Licensing
  16. QuestionsToll Bridge or Free Route: Which Must I Take With a Rider?With a rider in the car, take the shortest reasonable route unless they ask for another. Who picks a tolled crossing, who pays the toll, and the app catch./questions/toll-bridge-or-free-route-with-a-passenger Tolls & E-ZPass
  17. QuestionsUber or Lyft Didn't Pay My Toll: What to DoA toll you paid on an Uber or Lyft trip is missing from your pay? Check the statement, match your E-ZPass record, ask for a review, then complain to TLC./questions/uber-didnt-pay-my-toll Tolls & E-ZPass
  18. QuestionsWhat Are Congestion Pricing Peak Hours?Peak is 5am–9pm weekdays and 9am–9pm weekends; overnight is the rest. Peak vs overnight car tolls, and why a taxi or Uber trip pays the same at any hour./questions/congestion-pricing-peak-hours Tolls & E-ZPass
  19. QuestionsWhat Are Out-of-Town Pay Rates for Uber Drivers?NYC Uber and Lyft trips ending outside the city pay at least $1.757 a mile and $0.725 a minute for the part outside NYC. How to split a trip, with an example./questions/what-are-out-of-town-rates-for-uber-drivers Apps & bases
  20. QuestionsWhat Are T&LC ("TC") Plates?TC plates are NYS plates stamped "T & LC" that every NY-registered for-hire vehicle needs. How to get them, the matching rules, and when they go back to DMV./questions/what-are-tc-plates Vehicles & bases